Cancelling Multiple Appointments

More Info:  If a client only needs to cancel a single appointment, click here for instructions.

1. Click on the toolbar.

The Appointment Monitoring Station displays with today's appointments.

2. In the Date field, select the date of the appointment.

A list of appointments for the selected date displays.

3. Select the client's appointment.
4. Click Edit Appt.

The Appointment Editor displays.

5. Click Cancel with Reason.

The Cancellation Reasons window displays.

6. Select the reason why the client is cancelling the appointment.
7. Click Delete.

Notes:  

• If you selected a cancellation reason that charges the client a fee for cancelling, the Register displays.  Process a payment for the cancellation fee as normal.

• If a list of clients on standby displays, you should contact these clients to fill the opening created by the cancellation.  Click here for instructions on how to fill an opening with a client on standby.

• If you want to view details for the appointments cancelled within a specific date range, run the AQ230: Appointment Cancellations report.

related links

Cancelling an Appointment

Cancelling a Standing Appointment

Rescheduling an Appointment

Filling an Opening with a Client on Standby

Viewing Appointments Cancelled Via SMS

Viewing Appointments Cancelled Via TeleVox