Deducting Reward Points

If you want to penalize a client for cancelling an appointment with insufficient notice or for not showing up for their appointment, you can deduct reward points from the client's points balance.

1. Click on the toolbar.

The Appointments for window displays.

2. In the Client field, type the client's name in "lastname,firstname" format and press Enter, or double-click in the field and locate the client's profile using the Quick Search window.

The client's details display.

3. Click .

The Points/Rewards History window displays.

4. Click Manual Points/Value Adjustment.

The Manual Points/Value Override window displays.

5. Select Remove Points/Value.

Important:  Do not click Add Points/Value and select to add a negative amount of points to deduct points from the client.  This causes discrepancies with the client's points balance.

6. Select one of the following options:

• Deduct a specific number of reward points = Type the number of reward points to deduct in the Remove field.

• Deduct a specific value of reward points = Type the monetary value of reward points to deduct in the points valued at field.

7. In the Reason field, type a note to explain the deduction.
8. Click Ok.

The client's new points balance displays in the Total Points and Point Value fields.

related links

Awarding Reward Points Manually

Transferring Points Between Clients

Redeeming Reward Points