Click 
on the toolbar.
If a membership is set up to allow freezing, a client can freeze their membership if they encounter illness, military leave, or temporary relocation. This allows the client to extend the term of their membership and not lose any membership privileges during a time when they are unavailable. The client can then unfreeze their membership when they are able to use their membership privileges again.
Important: When a client freezes their membership, they cannot receive discounts or prepaid services for the duration of the freeze period.
Click on the toolbar.
The Appointments for window displays.
In the Client field, type the client's name in "lastname,firstname" format and press Enter, or double-click in the field and locate the client's profile using the Quick Search window.
The client's details display.
Right-click on the client's name and select Edit View/This.
The client's profile displays.
Click Edit.
Click Membership.
The Membership Maintenance window displays.
Select one of the following options:
Freeze the membership on a date in the future = Select a date in the Auto-Freeze On field and proceed to Step 9.
Freeze the membership immediately = Click Pause and proceed to Step 7.
The Freeze Notes window displays.
Type the reason why the client is freezing their membership.
Click OK twice.
In the Scheduled Reactivation field, select the date when the client would like to reactivate their membership.
Note: If the membership allows freezing for up to 180 days, the date in the Scheduled Reactivation field is 180 days from the freeze date.
(Optional) In the Freeze Fee field, specify the fee to charge whilst the membership is frozen.
Click Ok.
Click Save.