Click 
on the toolbar.
Note: If you want to cancel a membership and all associated add-on memberships, click here for instructions.
Click on the toolbar.
The Appointments for window displays.
In the Client field, type the client's name in "lastname,firstname" format and press Enter, or double-click in the field and locate the client's profile using the Quick Search window.
The client's details display.
Right-click on the client's name and select Edit View/This.
The client's profile displays.
Click Edit.
Click Membership.
The Membership Maintenance window displays.
Click Cancel Add-On.
The Cancel Add-On window displays.
In the Reason for Cancellation field, select the reason why the client is cancelling the membership.
Select one of the following options:
Cancel the membership immediately = Select Immediate Cancel.
Cancel the membership on a specific date = Select a date in the Termination Date field.
Click Save.
Click Yes.
Tip: If a notification displays asking whether you would like to cancel the client's prepaids, click Yes to allow the client to redeem their remaining prepaids or click No to cancel the prepaids.
A notification displays to confirm the cancellation.
Click OK.
The cancellation and termination dates for the membership display at the bottom of the Membership Maintenance window.
Important: If you cancel a membership within 3 days of sale, Millennium deducts the commission paid to the employee credited with the sale automatically. If you cancel a membership after the 3-day grace period, you have to adjust the employee's commission manually.
(Optional) Process a refund for the enrollment fee.
More Info: Click here for instructions on how to refund an enrollment fee.