Refunding Charges

  1. Click on the toolbar.

The Register displays.

  1. In the Paying Guest field, type the guest's name in "lastname,firstname" format and press Enter, or double-click in the field and locate the guest's profile using the Quick Search window.

The guest's details display.

  1. Click Refunds.

The Refunds window displays.

  1. Enter the items for which you are issuing a refund.
  2. Click Ok.
  3. Click Sale.

The Change Due window displays.

  1. Click Cancel.
  2. Click Post to Guest.

The Post Guest window displays with the refund amount shown in the Credit Amount field.

  1. Type the guest's last name or room number in the Guest Last Name/Room # field and press Enter.

The guest's details display.

Tip:  If there is more than one guest with the same last name, select the correct guest in the Search Results list.

  1. Click Post.
  2. Click Ok.

 

related links

Posting Charges