Refunding Charges

  1. Click on the toolbar.

The Register displays.

  1. Click Find Guest.

The Find Guest window displays.

  1. Type the guest's last name or room number in the Guest Last Name/Room # field and press Enter.

The guest's details display.

Tip:  If there is more than one guest with the same last name, select the correct guest in the Search Results list.

  1. Click Ok.

The guest's details transfer to the Register.

  1. Click Refunds.

The Refunds window displays.

  1. Enter the items for which you are issuing a refund.
  2. Click Ok.
  3. Click Sale.

The Change Due window displays.

  1. Click Cancel.
  2. Click Post to Guest.

The Post Charges to Guest Room window displays with the refund amount shown in the Charge Amount field.

  1. Click Post.
  2. Click Ok.

 

related links

Posting Charges