No. You can only book, appointments through Millennium. However, if you use the Call Center Booking interface you have the ability to schedule an appointment at any location through Millennium.
More Info: Contact Business Solutions if you are interested in using the Call Center Booking interface at your business, c
No. Central Office does not have an impact on the performance of Millennium. Millennium initiates a connection with Central Office when you first log in and this process may take a few extra seconds, but Millennium will perform as normal once connected.
Central Office features a number of important Millennium reports but does not feature every report. Central Office also features a number of unique reports that analyze the sales and data transfers across all locations.
Yes. You can extract data from the Central Office database to restore the Millennium data at any of your locations. Fees are applicable for this type of data recovery.
More Info: Contact Business Support for more information.
No. When you add a client profile, the information is only stored locally and not shared with other locations. You must transfer client profiles between locations manually using Central Office or by accessing the Central Office Client Information window in Millennium.
More Info:
Refer to the Client Profiles section of the Clients topic for instructions on how to transfer a client profile using Central Office.
Refer to the Clients section of the Millennium Integration topic for instructions on how to transfer a client profile using Millennium.
You can correct instances where duplicate records have different Global IDs using the Data Editor. Refer to the Data Editor section of the Maintenance topic for instructions.
Open Central Office and select Maintenance > Locations to display the Listing tab on the Locations page. Check the entry in the # Records field for each location.
If a number between 0-500 displays, the data from that location is syncing correctly.
If a number between 500-2000 displays, the data from that location may not be syncing correctly and you should continue to monitor that location to see whether the number decreases/increases.
If a number greater than 2000 displays, the data from that location is not syncing correctly. Contact Business Support for further assistance.
Tip: You can also view the number of records not synced from a location to Central Office by accessing Millennium and selecting Utilities > Central Office Records Not Sync'd. A notification will then display with the number of records not synced.
You can copy products to the warehouse inventory using the Multi-Copy feature. Refer to the Managing the Warehouse Inventory section of the Inventory topic for instructions.
Select Maintenance > CO Maintenance to display the CO Maintenance page. A message displays in red text at the top of the page if there are updates available. If there are updates available for the Central Office Windows Service or the Central Office Data Uploader Client, the locations where the updates need to be applied display in red text at the bottom of the page.
Yes. You need to deploy the latest updates for the Central Office components and Millennium before you can use Central Office. You cannot use Central Office if the Central Office components are up-to-date and Millennium is not up-to-date, or vice versa.
Yes. If you update Millennium, you need to update the Central Office components on the server and at each location. Refer to the Updates section of the Maintenance topic for instructions on how to update the Central Office components.
