The EFT Control Panel allows you to reprocess membership payments declined during their initial authorization.
Select Management > EFT Control Panel.
The EFT Control Panel window displays.
Complete the following:
Select Memberships.
Select the billing date for the payment(s).
Select "Suspended" in the EFT Filter field.
Click Get Matching EFTs.
A list of clients with a membership payment that was declined displays.
Select one of the following options:
Reprocess specific payments = Select the X check box next to the client(s) with a payment you need to reprocess.
Reprocess all payments = Click Select All.
Click Re-Process Selected EFTs.
Click Yes.
The status of the reprocessed payment(s) changes based on the response from Element (credit card payments) or Checkgateway (ACH payments from a bank account).